At WAYS OF BALANCE, we take your privacy seriously. This privacy policy explains how we collect, use, and protect your personal information. We are committed to protecting your privacy and the confidentiality of your personal information. Our policy reflects our respect for you and your data.
We collect and process the following types of information:
Identity Information: This includes your name, date of birth, and other identifiers you provide when creating an account.
Contact Information: Your email address, billing address, and any other contact details you provide.
Technical Data: This includes your IP address, browser type and version, time zone setting and location, operating system, and other technology identifiers from the devices you use to access our platform.
Usage Data: Information about how you use our website, services, and content.
Live Session Data: For live online courses and private sessions, we may collect scheduling information, session recordings (with your consent), and interaction data during video conferencing sessions conducted through third-party platforms such as Zoom.
We use your information to:
- Provide and manage your access to our platform
- Process your payments and manage your purchases
- Schedule and conduct live online courses and private sessions
- Communicate with you about your account and services
- Record live sessions for quality assurance and training (with consent)
- Improve our platform and services
- Ensure platform security and prevent fraud
We process this information based on our legitimate interests in providing our services and your consent to this privacy policy.
We implement appropriate technical and organizational measures to protect your personal information. While we strive to use commercially acceptable means to protect your data, we cannot guarantee its absolute security. Your data is stored securely and is only accessible to authorized personnel who need it to perform their duties.
We do not sell, trade, or rent your personal information to third parties. Any third-party service providers we use (such as payment processors) are bound by strict confidentiality agreements and can only use your data to provide specific services to us.
We use third-party services to provide certain features of our platform:
Video Conferencing: We use platforms like Zoom to conduct live online courses and private sessions. These platforms may collect additional data according to their own privacy policies. By participating in live sessions, you consent to the collection and processing of your data by these third-party platforms.
Payment Processing: We use PayPal and other payment processors to handle transactions. These services have their own privacy policies governing the collection and use of your payment information.
We use cookies and similar tracking technologies to track activity on our platform and hold certain information. Cookies are files with small amounts of data that may include an anonymous unique identifier. These are sent to your browser from a website and stored on your device.
We use cookies to:
- Maintain your login session
- Remember your preferences
- Understand how you use our platform
- Improve our services
You have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Object to our processing of your data
- Receive a copy of your data in a structured format
- Withdraw your consent at any time
To exercise any of these rights, please contact us using the information provided below.
We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this privacy policy. Live session recordings are retained for quality assurance and training purposes and may be kept for up to 2 years unless you request earlier deletion. When we no longer need to use your information and there is no need for us to keep it to comply with our legal or regulatory obligations, we will remove it from our systems or anonymize it.
We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date. You are advised to review this policy periodically for any changes.
If you have any questions about this privacy policy or our
treatment of your personal information, please contact us at:
Email: contact@waysofbalance.com
We strive to respond within 24 hours on business days